Support

Billing questions

Invoices for deposits, final payments, and Website Care are sent by email through Stripe, and you pay on Stripe’s payment page. Website Care invoices are sent monthly for you to pay; your card isn’t charged automatically. If you have a question about an invoice, email me with the invoice number.

Please don’t send card numbers, bank details, passwords, or login codes by email. I won’t ask you for them.

Cancelling Website Care

Website Care is month to month. You can cancel at any time, and it won’t renew after your current paid period ends.

How to cancel

Email cnoahgandley@gmail.com with “Cancel Website Care” in the subject line, and include your business name or website address. You don’t need to give a reason, call, or take any other step.

What happens next

• I’ll confirm your cancellation in writing by email.
• Cancellation takes effect no later than the end of your current paid monthly period. Your site stays hosted and maintained through that period.
• There’s no prorated refund for a partly used paid month, except where the law requires one.
• I’ll reasonably cooperate in moving your website to hosting you control, or in providing your website files, subject to any amounts properly due.
• After that, you’re responsible for hosting, updates, security, backups, and domain renewals. Ending Website Care doesn’t affect your ownership of a fully paid website.

Cancelling a website project

To cancel a project before launch, email me a written notice.

• Your $200 deposit is fully refundable before I begin client-specific production work on your project.
• If you cancel after work has begun, I may keep $40/hour for actual, documented work on your project, up to the $200 deposit, based on a dated work log. I’ll refund the rest within 14 calendar days after cancellation, subject to applicable law.

Concerns or disputes

If something isn’t right with a project, an invoice, or this website, please email me first so we can try to sort it out directly.